“I called your office for parts today and after just a moment of searching for my account your tech department pointed out that this is the first time we have called for parts on a machine we bought in 1997. How do you people stay in business? You put MAYTAG to shame!”
“At Ventura Rental we age equipment in months, not years, so to have a piece that is over 110 months old is really, really rare. But thanks for the parts. I am sure they will be here in a day or two. Like the Maytag repairman, I can wait.!”
“Thanks again for the quality product and service.”